Store Team Member

Date Posted: Sat, 01 Aug 2020 10:45:20
Salary: -
Reston, VA 20190

Job Description

KEY RESPONSIBILITIES

  • Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
  • Direct customers to and through checkout lanes to minimize register lines
  • Process transactions efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages
  • Verify customer identification and adhere to all minor policies
  • Accurately handle cash, checks, credit cards, travelers checks, gift cards, and coupons
  • Balance a register drawer
  • Proactively approach customers to identify their needs, providing recommendations that connect them to the right product
  • Become familiar with and sharing Total Wine & More’s product portfolio
  • Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
  • Maintain store safety standards
  • Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
  • Maintain aisles by following established sorting and stocking guidelines
  • Complete freight process within designated timeframes while ensuring sorting area is safe and organized including unloading of truck trailers, loading of merchandise onto carts; distributing inventory to correct locations; pulling and stocking merchandise from back room and overheads
  • Process inventory and proactively investigate/correct any discrepancies
  • Open and stack cases and merchandise; break down boxes and bale cardboard
  • Be familiar with and sharing Total Wine & More’s product portfolio
  • Ensure proper signage is in place and pricing is accurate; build displays and end caps; clean and maintain merchandise as appropriate
  • Maintain store safety standards
  • Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

JOB REQUIREMENTS

Minimum Experience, Skills and Education:

  • 21 years of age or older
  • 1 year specialist or customer service experience (including greeting customers, assisting in front end register transactions, and identifying/resolving customer issues)
  • 1 year cash handling/cashier experience
  • Prior experience in a team environment requiring professional and effective communication skills
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Ability to use technology applicable to the position and access information necessary to complete daily responsibilities
  • High School Diploma or equivalent

Preferred Experience, Skills and Education:

  • Strong interpersonal skills necessary for establishing customer relationships
  • Ability to demonstrate a positive and engaging attitude and demeanor
  • Ability to handle multiple projects/tasks at a time and meet deadlines
  • Desire to continually develop knowledge of products and services

PHYSICAL REQUIREMENTS (with or without accommodations):

  • Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
  • Ability to climb ladders and lift 50 lbs. overhead and repeatedly

About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

Our strength is our people. We are always looking for motivated, talented part-time and full-time team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class customer service. Our retail stores and corporate office (called the Store Support Center) provide retail jobs with opportunity for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.

Drug Free Workplace

EOE

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • 10 Hour Shift
  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

COVID-19 considerations:
COVID Cleaning Checklist 2 to 3 times daily
Provide Gloves and Masks

Experience:

  • Retail Sales: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Hours per week:

  • 20-29
  • 30-39

Pay frequency:

  • Every other week

Work includes:

  • Evenings
  • Weekends

Paid Training:

  • Yes

Management:

  • Front End Manager
  • Assistant Manager
  • Store Manager

Shifts announced:

  • Every other week

Shift:

  • Swing

Typical start time:

  • 6AM

Typical end time:

  • 10PM

Company's website:

  • www.totalwine.com

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No
1 year specialist or customer service experience (including greeting customers, assisting in front end register transactions, and identifying/resolving customer issues). Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. Accurately handle cash, checks, credit cards, travelers checks, gift cards, and coupons....

Company : Total Wine & More

Job Title : Store Team Member

location :

For more information, click here to apply

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Job Detail

  • Job Id
    3287e4acf516f7fb
  • Location
    Reston, VA 20190
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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